Legal
Cancellation and Refund Policy
Last updated October 2026. This policy covers online payments made on skyq.tech and cancellations of SkyQ Tech Private Limited service engagements.
Scope
SkyQ Tech Private Limited (“SkyQ”) provides IT services — including website design, software engineering, mobile apps, cloud setup, business email and related digital work — and may collect payment online against a proforma invoice or tax invoice. This policy applies to those online payments and to cancellations initiated by either party under a signed service agreement. Domain registrations, third-party licences and other pass-through fees follow the rules of the registry or vendor that supplies them.
Online payments
When you pay an invoice or proforma through this website, the payment is processed by Razorpay. A successful payment is applied against the amount shown on that document. If a payment fails, is abandoned in the checkout window, or is declined by your bank, you are not charged and no refund is due. Duplicate charges for the same invoice, if any, are refunded in full once confirmed.
Cancelling a service engagement
Client projects are governed by the service agreement (or statement of work) you sign with SkyQ. Either party may cancel as set out in that agreement — for example after written notice, or when milestones and fees already earned are settled. Website terms alone do not replace a signed agreement. If you have not signed an agreement yet and only paid a booking or advance fee, cancel by emailing hello@skyq.tech before work has started; we will confirm in writing.
Refunds
Refunds are considered when (a) you were charged in error or twice for the same invoice, (b) SkyQ cancels an engagement before the paid work has been delivered and no alternative start date is agreed, or (c) a refund is expressly required by the signed agreement or by applicable law. Refunds are not available for work already delivered and accepted, for completed milestones billed under an agreement, or for domain names and third-party products once they have been registered or provisioned in your name. Approved refunds are returned to the original payment method within 5–10 business days after we confirm the request; your bank may take additional time to post the credit.
How to request a cancellation or refund
Email hello@skyq.tech with your invoice or proforma reference, the Razorpay payment ID if you have it, and a short description of the request. We reply within one business day. If we need more detail we will ask for it before deciding. Chargebacks filed with your bank without contacting us first may delay resolution; please write to us first so we can fix genuine errors quickly.
Changes to this policy
We may update this policy from time to time. The “Last updated” date at the top of the page will change when we do. Continued use of online payments on this site after an update constitutes acceptance of the revised policy for new payments.
Questions about cancellations or refunds? Email us at hello@skyq.tech.