Services / Engineering / WhatsApp Automation
Customers on WhatsApp, businesses on SkyQ — both ways.
SkyQ wires the WhatsApp Business API into your stack so order updates, support replies, reminders and campaigns go out automatically — and customer replies land back in your CRM or helpdesk. Less manual chat work, faster responses, value on the channel people already open.
What You Get
Concrete deliverables, not vague promises.
WhatsApp Business API setup and template message approval guidance
Automated flows for notifications, support FAQs, lead capture and order status
CRM or helpdesk sync so conversations don't live in a silo
Opt-in, opt-out and compliance handling built into every campaign path
Engineering
Other engineering services.
How We Work
Our process for whatsapp automation.
01
Map the conversation jobs
We list the messages your team already sends by hand — order updates, reminders, FAQs — and decide which belong on WhatsApp first.
02
Build flows & templates
Approved message templates, chat flows and handoffs designed around real replies, not a dump of marketing copy.
03
Connect & measure
API + CRM integration live, with delivery, reply and resolution metrics so you can see what actually works.
Is This You?
Signs it’s time for whatsapp automation.
Order or appointment updates still go out by manual WhatsApp messages
Support repeats the same answers in chat all day
You want campaigns or reminders on WhatsApp without hiring more agents
FAQ
Common questions about whatsapp automation.
Do we need the official WhatsApp Business API, or is WhatsApp Business App enough?+
For real automation at scale you need the Business API through a Meta-approved BSP — the consumer Business App can't power reliable broadcasts, templates or CRM sync. We set up and build on the API path.
Can it connect to our existing CRM or store?+
Yes — we typically wire WhatsApp into your CRM, helpdesk or e-commerce stack so agents see the same customer context and status updates fire from the systems you already run.
Will this spam our customers?+
No — we design around opt-in, approved templates and useful triggers (orders, appointments, support). Marketing-style blasts are scoped carefully and always respect WhatsApp's messaging policies.
Get Started
Talk to us about whatsapp automation.
Tell us what you’re trying to build or fix — we’ll reply with next steps, not a sales script.